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FAQ
Q1: Do you offer sourcing services?
A: Yes, we have professional purchasing teams in five cities in China: Shenzhen, Dongguan, Hengyang, Changsha, and Obligation. With thousands of suppliers to choose from, we can provide comprehensive sourcing services.
Q2: How much is your fee? Do we need to pay a storage fee?
A: Our pricing includes the total cost of the project, which includes the project cost, freight, and service charge. There are no additional fees, and we do not charge for storage.
Q3: Do you provide bulk drop shipping service through CSV file (Excel file)? Our current order volume is too large to place orders one by one.
A: Yes, we offer bulk drop shipping services through CSV files. Some of our customers also use Google Sheets. Additionally, we can integrate with your store (Shopify or WooCommerce) using API, making the process even easier.
Q4: Can you invoice the whole batch of direct shipment orders through Alipay?
A: Yes, we accept wire transfer, Alipay, trade guarantee orders, and PayPal. Our customer service team can assist you with any payment-related inquiries.
Q5: Is there a minimum order quantity for any products you offer?
A: We do not have a minimum order quantity since we offer direct delivery services.
Q6: If I have goods from other suppliers, can I use your direct delivery service?
A: Absolutely. We provide free stock and direct shipment services, allowing you to consolidate your orders and streamline the delivery process.
Q7: Can we customize the packaging, labels, or signs?
A: Yes, we offer customization options for packaging, labels, and even trademarks. We can help you create brand-specific packaging and labels.
Q8: What products can you deliver for me?
A: We can source and deliver any products our customers want from China. Our extensive network of suppliers allows us to fulfill a wide range of product requests.
Q9: What is the processing time for my order?
A: If we don't have stock in our warehouse, it will take us a minimum of 3 days to find the source and then send the products from our warehouse to your customers. However, if we have stock in our warehouse, we can ship out the products on the same day.
Note: The content has been revised to align with the reading habits of English-speaking natives.