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FAQ
Q1: Do you provide sourcing services?
A: Yes, we have professional purchasing teams in five cities in China: Shenzhen, Dongguan, Hengyang, Changsha, and Obligation. We have thousands of suppliers to choose from.
Q2: How much is your fee? Do we need to pay a storage fee?
A: Our pricing includes the total cost of the project, which includes the project cost, freight, and service charge. There are no additional fees, and we do not charge for storage.
Q3: Do you provide bulk drop shipping service through CSV file (Excel file)? Our current order volume is too large to place orders one by one.
A: Yes, we offer bulk drop shipping service through CSV files. Some of our customers also use Google Sheets. Additionally, we can use API to connect your store (Shopify or WooCommerce), making the process easier for you.
Q4: Can you invoice the whole batch of direct shipment orders through Alipay?
A: Yes, we accept wire transfer, Alipay, trade guarantee orders, and PayPal. Please communicate with our customer service for further assistance.
Q5: Is there a minimum order quantity for any products you offer?
A: We do not have a minimum order quantity as we provide direct delivery.
Q6: If I have goods from other suppliers, can we use your direct delivery service?
A: Yes, we can provide free stock and direct shipment for goods from other suppliers.
Q7: Can we customize the packaging, labels, or signs?
A: Yes, we can create your brand packaging, labels, and trademarks according to your specifications.
Q8: What products can you deliver for me?
A: We can source and deliver any products our customers want from China.
Q9: What is the processing time for my order?
A: If we don't have stock in our warehouse, it will take us at least 3 days to find the source. After that, we can send the products from our warehouse to your customers. If you have stock in our warehouse, we can send out the products on the same day.